Service Engineer DACH

Service Engineer DACH

We are currently looking for a highly motivated individual to join our clietns Construction Equipment sector as a Regional Service Engineer for the DACH region.

The Regional Service Engineer will be the first point of contact for all technical issues in the DACH region, providing technical expertise and support to dealers. This role will involve frequent communication with dealers via email, telephone,
helpdesk, and regular on-site visits. The ideal candidate will have strong technical knowledge of construction equipment and possess the ability to build positive relationships with dealers, as well as liaise with internal departments to resolve
any issues related to parts, logistics, or sales

Key responsibilities:

Technical Support:
Act as the first point of contact for all technical issues within the assigned
region (countries), offering prompt and accurate support to dealers. Handle
all communications through email, telephone, helpdesk, and on-site visits.

Dealer Development:
Support definition of dealer KPI's related to Product Support. Train and
support dealers in improving the quality of their service operations. Followup
and support dealers in achieving their KPI's.

Dealer Visits:
Conduct regular visits (10 to 20 visits per year) to dealers and customers
within the region to provide technical assistance, assess service operations,
and offer hands-on guidance for troubleshooting and repairs.

Warranty Management:
Manage and process warranty claims from the area, ensuring claims are
handled efficiently and in line with company policies. Provide feedback to
the corporate team on recurring warranty issues.

Cross-Department Coordination:
Serve as a liaison between various departments including parts, logistics,
and sales to resolve issues related to service, product performance, and
customer satisfaction.

Training & Development:
Follow company training programs to stay up to date with the latest productd evelopments and service techniques.

Communication & Relationship Management:
Foster strong relationships with dealers and customers to ensure service
excellence and customer satisfaction. Act as a trusted advisor and maintain
ongoing communication to support dealers in delivering high-quality aftersales
service.

Field Testing & Feedback:
Collect data from the field on equipment performance and report findings to
the engineering and product development teams. Provide feedback to
improve product design and serviceability.

Documentation & Reporting:
Maintain detailed records of dealer communications, visits, technical support
cases, and warranty claims. Provide regular updates to the Regional Service
Manager on dealer performance and key metrics.

Expectations:

Bachelor's or Master's degree in Mechanical Engineering, Electrical
Engineering, or a related field preferred. Equivalent experience in
construction equipment or heavy machinery will be considered.

5+ years of experience as a service engineer or technical support
professional, ideally within the construction equipment, heavy machinery, or
related industries.

Fluent in English and German.

Strong understanding of mechanical, hydraulic, and electrical systems used
in construction equipment. Expertise in diagnostics, troubleshooting, and
repair procedures.

Excellent verbal and written communication skills for communicating
technical information clearly via email, telephone, and in person. Ability to
train and advise dealer technicians effectively.

Willingness to travel extensively within the assigned region, conducting up
to 20 dealer/customer visits per year. Must possess a valid driver's license.

Strong analytical and decision-making skills with the ability to diagnose and
resolve technical problems efficiently.

Ability to build positive relationships with dealers and customers, with a
strong commitment to delivering excellent customer service.