Business Process Outsourcing Recruitment Experts

DELIVERING EXCEPTIONAL SENIOR LEVEL TALENT

Business Process Outsourcing

Over the past decade, the Business Process Outsourcing (BPO) industry has grown at a staggering rate. It will be worth an estimated $52 billion globally by 2023, with the introduction of new technology solutions such as AI playing a key part in the growth of the industry.

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Despite this, there are still a number of challenges within the industry, such as the identification of new talent streaming and a maturing workforce. New solution providers are struggling to rival the attraction of candidates to the more established players.

With an experienced BPO team, we are focused on working collaboratively with the leading industry players to tackle these challenges and attract the next generation of leaders. We have an impressive track record in the industry, ensuring our clients invest in the right people and resources to take them to the next level.

BPO Recruitment Specialists

CSG's specialist BPO recruitment consultants cover several markets within the industry and recruit cross-functionally within these markets, covering a range of senior level roles.

Sales

CSG Talent have a particular specialism in identifying exceptional sales talent; those who are responsible for leading the sales of the CX outsource model, both in terms of concept and delivery.

Transformation

The BPO team at CSG Talent place multi-functional senior leadership positions globally across transformation roles focused on DCX, Robotics & Automation.

Account Management

Identifying exceptional Account Management talent is a specialism of CSG Talent, covering roles focused on the delivery of CX and DCX, in particular on a geographic basis across multiple languages.

Onshore & Offshore

CSG Talent have placed Onshore, Near Shore and Offshore roles, including IVR, digital, robotics and automation across Sales, back office and front office.

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Meet The Team

Working with Max on both sides (professional and personal) I recommend him as one of the rare executive search advisors in the industry. He is very professional, highly engaged, knowledgeable and simply human. On a professional side I respect his attitude and responsiveness. On a personal side I can see he is really caring.
Thomas Grimm – Sales Strategy Consultant

My teams and I have known Max and worked with him frequently on complex searches. I have found Max to be very efficient and responsive to our needs. He quickly grasps our needs and ensures that we are presented with the right profiles. I highly recommend him.
Yannis Tourcomanis – President CEMEA Teleperformance

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Talent Strategy

Our bespoke, insight-led talent reports provide you with the data and insights you need to make more informed and confident talent decisions.

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Looking to Hire Senior Level Talent or to Progress Your Career in the Business Process Outsourcing Industry?

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Business Process Outsourcing Recruitment Experts

DELIVERING EXCEPTIONAL SENIOR LEVEL TALENT